(360) 694-7585

Toll Free: (800) 694-7585

Privacy Policy

This Privacy Notice sets forth the information gathering, use, and dissemination practices of Columbia Collectors, Inc. (“CCI”) in connection with the World Wide Web site located at www.columbiacollectors.com (its “website”). This Privacy Notice addresses CCI’s practices regarding information collected only directly through or from its website – it does not address or govern any information gathering, use, or dissemination practices related to information collected other than directly through or from its website, including, without limitation, from or via telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.

CCI collects, uses, and stores information on the domain you use to access its website, the Internet address of the site from which you linked directly to its website, and the date and time of your visit to its website. This information may be used to measure the number of visitors to the various pages on the CCI website, to help make improvements to the information contained on the site, and to better serve site visitors through special marketing and service programs, among others. CCI also collects, uses, and stores the e-mail addresses of users that communicate with CCI via e-mail, information knowingly provided by website users, and –information regarding which website pages users access.

Personal information contained in e-mail sent by individuals may be used by CCI to answer questions, follow-up on suggestions or complaints, process requests or transactions, or improve the level of service CCI provides.

CCI may share personally identifiable information obtained on its website with any company or marketing group internal to CCI or its affiliates. Except as provided below, CCI does not share any personally identifiable information obtained on its website with or sell information obtained on this website to any company or marketing group external to CCI and its affiliates. CCI may, however, share aggregate information with other persons or entities for purposes determined by CCI to be appropriate.

CCI may disclose identifiable information (i) to another entity with which CCI enters or reasonably may enter into a corporate transaction, such as, for example, a merger, consolidation, acquisition, or asset purchase, (ii) to a third party pursuant to a subpoena, court order, or other form of legal process or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process, or (iii) to a third party if determined by CCI in its sole judgment that such disclosure is appropriate to protect the life, health, or property of CCI or any other person or entity. (The foregoing is not intended to obviate or displace any legal obligations or duties applicable to CCI.)

Except as necessary for CCI to provide the services, information, or products requested by a website user, or except for the disclosures identified in the preceding paragraph, the user may opt out of having his or her personally identifiable information, which has been voluntarily provided to CCI through or from its website, prospectively retained by CCI, used by CCI for secondary purposes, or disclosed by CCI to third parties, by contacting CCI via postal mail at the address set out below or at the following e-mail address: sales@columbiacollectors.com.

While CCI may undertake efforts to see that another party to which CCI shares personal information is under a contractual obligation to use the personal information solely for the purposes for which the information was disclosed by CCI, CCI exercises no control over such parties and CCI is not responsible for their conduct, actions, omissions, or information handling or dissemination practices.

E-mail posted or sent through this website may not be secure against interception by unauthorized individuals. To protect against interception by unauthorized individuals, we will not respond to e-mail requests by unverified addresses concerning accounts details placed for collection. Therefore, if you are communicating with CCI regarding a debt that has been placed for collection with Columbia Collectors, Inc., we advise that all correspondence regarding specific details of an account should be sent by U.S. Postal Service or call our client services number at (360) 694-7586. If you are sending a mail request please be sure to include your name, your mailing address, the CCI account number, creditor name, and creditor account number so that we may process your inquiry and respond promptly. The address for mailing inquiries is:

Columbia Collectors
1104 Main St. Ste 311
Vancouver, WA 98660

CCI has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized release of or access to personal information. Additionally, to further safeguard this information, our employees are asked to agree to CCI’s Standards of Conduct and Work Rules as well as Confidentiality Agreements, and are subject to disciplinary action up to and including termination of employment if they fail to follow signed agreements.

CCI may change this Privacy Notice at any time. Notice of any new or revised Privacy Notice, as well as the location of the new or revised statement, will be posted on the website for at least 60 days after the change. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Notice since their last visit. Any change to this Privacy Notice shall be effective as to any website user who has visited the website before the change was made.